E-mail Support

You may want to check the Zoom FAQ first to see if your question has already been answered. You should also take a look at the Zoom Users Guide which is a free download. You might also want to drop by our Discussion Forum to seek help and advice.

If your questions are not answered in the above resources, please Contact Us for any technical queries and support. Please include information on the version (and build) of Zoom you are using (check the "Help"->"About" window), as well as the script platform (PHP, ASP, JavaScript, or CGI) you are using.

Priority Responses are given to e-mails from registered users who have purchased Zoom Professional or Zoom Enterprise editions and are within their Support Period.

Both the Professional and Enterprise versions of Zoom come with 12 months of support. Additional support can be purchased by logging in via the PassMark site. You can find your Zoom order under 'Manage my products' and select 'Renew support'.