Zoom Search Engine FAQ - Sales & License key related
Q. My license key doesn't work?
After purchasing the software a license key is sent out via E-mail. This license key needs to be entered into the Zoom software (under the help menu).
When entering a license key, copy and paste the license key from the E-mail. Doing a copy and paste will avoid the possibility of a typing mistake.
For help with entering your license key, see this page with step-by-step instructions.
License keys purchased for V4, V5 or V6 of the software will not work in V7 of the software and visa versa. So check the software version matches the key you purchased. If you have an old V4, V5 or V6 license key, you can upgrade to V7 or you can continue to use V4 of Zoom, the V5 of Zoom, or V6 of Zoom.
Q. Are there shipping/delivery costs for the Pro or Enterprise Editions?
There is no shipping cost as the software is delivered by download from our web site. You will be e-mailed a license upgrade key, which can be entered into the Free Edition application downloaded from our website. You will not be required to re-install the package.
Q. Is there an annual subscriptions to use the software?
No. It is one off purchase for the software. You can use the version of the software that was purchased without additional payment, nor a time limit.
Q. How does support & maintanence work?
Free E-mail, forum and phone support (during our business hours) is provided for a 12 month period after a purchase.
All minor upgrades are free. (For example V7.0 to V7.1)
All major upgrades are while your license is within it's support period. All full version licenses come with 6 months of support. Additional support can be purchased by logging in via the PassMark site, simply find your Zoom order under 'Manage my products' and select 'Renew support'. Otherwise the optional major upgrade is offered at a discount.
Q. How do I upgrade to the latest version?
For details about free or discounted upgrades see our upgrade page.
Q. What are the licensing policies for